Blue cartridge not printing

[Jjinx21]

• My hp  ink jet printer is not printing blue despite being a full cartridge.

[Max3Aj]

Hi @Jjinx21, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP inkjet printer is not printing blue despite having a full cartridge, try the following troubleshooting steps:

Run a Printhead Cleaning

• Open HP Smart or HP Printer Assistant on your computer.
• Locate the Printer Maintenance section.
• Select Clean Printhead and follow the on-screen instructions.
• Print a test page to check if blue is printing.

Check Ink Cartridge Installation

• Open the printer cover and remove the blue (cyan) cartridge.
• Reinsert it properly and ensure it clicks into place.
• Restart the printer and try printing again.

Perform a Nozzle Check

• Print a Printer Diagnostic Report or Print Quality Report from the printer settings.
• If blue is missing, the cyan ink nozzle may be clogged.

Manually Clean the Printhead

If cleaning via software does not work, try manual cleaning:

• Turn off the printer and remove the ink cartridges.
• Gently wipe the printhead with a lint-free cloth dampened with warm distilled water.
• Let it dry, reinstall the cartridges, and run a test print.

Check for Faulty Cartridge

• Try a different cyan cartridge to see if the issue is with the ink itself.

6. Align the Printhead

• Go to Printer Settings > Printer Maintenance > Align Printhead.
• Follow the prompts and print a test page.

7. Update Printer Firmware

• Visit HP Support and check if there's a firmware update for your printer model.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support