cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jayqboy01
New member
1 0 0 0
Message 1 of 2
49
Flag Post

Blue dots on color prints from my HP Laserjet MFP M477fnw

HP Recommended
HP Laserjet MFP M477fnw
macOS 11.0 Big Sur

When I print out any color prints, I am getting blue dots about 1 inch spaced apart on both sides of the prints. If it is just text I am printing then it doesn't happen or is very faint. But if I am printing a picture (Which I do often) The dots are there. I have gone into setup and ran the cleaning prints, and then went into Reports and ran the supply reports and the dots were gone. Then I printed a picture and they were back. I took the Cyan cartridge out and used alcohol to wipe down the roller, put it back in, printed another picture and the dots were still there. 
From what I can gather it sounds like an issue with the Cyan Cartridge. If that is the case and the only way to fix this is to replace the cartridge, does HP offer any rebates or money off a new one being the old one is defective? Any other alternatives?

1 REPLY 1
Valsimot
Level 12
Level 12
5,416 5,399 630 887
Message 2 of 2
Flag Post
HP Recommended

It's the cyan toner cartridge, you should claim it for a replacement. If possible ask the seller who sold you the printer can you claim it to them.




My profile on LinkedIn

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation