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‎04-07-2016 01:36 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: Microsoft Windows 7 (64-bit)

I've been printing for ages with new cartridges and now suddenly the printer is printing my blue/blacks in purple and pink when I print in colour.  Black only or gray scale is still fine.  Please help.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2016 01:55 PM

HP Recommended

Hi @mhgrobler,

 
Welcome to the HP Community.
 
I understand you are experiencing some print quality issues with your HP Officejet Pro 8610. I will be happy to help.
 
Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. When you open the document, please scroll to the section titled "Colors quality, colors do not match". Please try out all of the steps, in order and get back to me with the results. 
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 

I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-08-2016 01:55 PM

HP Recommended

Hi @mhgrobler,

 
Welcome to the HP Community.
 
I understand you are experiencing some print quality issues with your HP Officejet Pro 8610. I will be happy to help.
 
Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. When you open the document, please scroll to the section titled "Colors quality, colors do not match". Please try out all of the steps, in order and get back to me with the results. 
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 

I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No
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