Blue ink not printing

[Izzy76]

Blue ink not printing,  pro 8035e

[Nal_NR]

Hi @Izzy76,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printing in color. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Print a Print Quality Diagnostic report

• Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
• Load plain white paper in the tray.
• Print a Print Quality report.
• Printers with a touchscreen or menus: On the printer control panel, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.
• Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Printer Reports, and then select Print Quality Report.
• Check for issues indicated on the report, and then follow the instructions provided to resolve the issue.

Run the automated printhead or ink cartridge cleaning tool

• Clean the printhead and cartridges to resolve print quality issues including incorrect colors, streaks, and faded prints.
• Load plain white paper in the tray.
• Run the cleaning tool.
• Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.
• Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open printer management options that include the cleaning tool.
• If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

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