Blue ink not working

[DarcyAF]

Blue Ink is not working. I have replaced the cartridge, restarted the printer, and cleaned the printer head. Any ideas?

[Raj_05]

Hi @DarcyAF,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's unfortunate that you're experiencing issues with the blue ink on your HP OfficeJet Pro 8028 printer. Here are some additional steps you can try to troubleshoot and potentially resolve the problem.

• Check Ink Levels: Ensure that the blue ink cartridge is properly installed, and check the ink levels to confirm that there is sufficient ink in the cartridge. Some printers may have an option to check ink levels through the printer software or control panel.
• Print a Test Page: Print a test page to see if the issue persists. This can help you identify whether the problem is specific to certain documents or if it's a general printing issue.
• Run Print Head Cleaning Utility: Most printers have a utility for cleaning the print heads. You may need to run the print head cleaning process multiple times to ensure that any dried or clogged ink is cleared. This process is usually available through the printer software or control panel.
• Check for Firmware Updates: Ensure that your printer's firmware is up-to-date. Manufacturers often release firmware updates that can address various issues, including print quality problems. Check the HP website for any available firmware updates for your specific printer model.
• Inspect for Physical Damage: Carefully inspect the blue ink cartridge and the area where it connects to the print head. Ensure there are no visible signs of damage or leaks. If you notice any issues, it may be necessary to replace the cartridge again.
• Try a Different Cartridge: If possible, try using a different blue ink cartridge. Sometimes, even new cartridges can be defective.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support