Blue ink stopped working

[Lcyr63]

My blue won't work. I've replaced cartridge and still nothing I've cleaned print heads several times still nothing

[sandytechy20]

@Lcyr63 

Welcome to the HP support community.

I understand that you are getting print quality issues, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[shale32]

I am having the same issue, just a few weeks later. How can I get 1:1 support from HP?