Blue ink will not print - already tried all recommendations from HP IA Chat

[jvzag]

Help - I purchased all new HP print cartridges for my HP OfficeJet Pro 6978 and the blue cartridge will not print.  I completed all the steps recommended in the HP IA chat which included cleaning the print heads.  The alignment test would not scan - even after multiple attempts.  The printer is an older printer but it is not used frequently.  Please advise.  Thank you!

[Hawks_Eye]

Hi @jvzag 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊 

Click on the link below and check if you have tried the steps listed in it to resolve the issue and perform any missed task that might resolve the issue.

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

Let me know once done for the next course of action.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye