cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Roenoe
New member
1 0 0 0
Message 1 of 2
65
Flag Post

Solved!

Blue ink

HP Recommended
Hp 6978 all in one printer
iOS

Have a 4 yr old hp 6978. The printer is working great other than it not printing blue. Tried a new cartridge. Cleaned the printheads. Shut it down. Nothing is working. I like this printer so don’t want to replace it. Hp no longer supports this model. Any other ideas? It’s not copying any blue either. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
18,863 18,863 1,342 1,551
Message 2 of 2
Flag Post
HP Recommended

@Roenoe, Welcome to the HP Support Community!

 

I understand the printer is not printing in Cyan. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues, and the issue persists, I'm afraid it could be an issue with the printhead.

The printhead is non-removable on this model printer. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation