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Blue not printing

HP Recommended
HP Officejet Pro 6978

I have not been able to print the color blue for over a month. I am a teacher and this is quite frustrating. 11/06/20 was the last time I had the color blue print correctly. I have Instant Ink and have replaced the cyan cartridge twice in that time and still no luck. I also replaced yellow. All ink levels show full now. My printer is only 2 years old.


I cleaned the printer head multiple times as well. I am at a loss and about to end my Instant Ink subscription. I am not going to pay for another month and not be able to print correctly.


Please help!


Thank you,


HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Lilaim31,


If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to HP Support in your region regarding the service options for your printer.


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 


Hope this helps!


And, Welcome to the HP Support Community. 


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