Bought 62 color Ink from Staples 4-11-25- it printed 12 sheets and then stopped. Staples wont return

[Molarmama1961]

Bought a 62 HP color ink cartridge 4-11-2025 in STAPLES store - it printed 12 sheets and then stopped!  I attempted to return in store on 5-8-2025, and Matthew was clerk at store and said it should print 128 sheets. They refused to provide replacement. He said I have to contact HP, but your website says it can be returned in store. HELP! I paid $32.18 plus WA state sales tax!

Thank you,

Monica

[VikramTheGreat]

Hi @Molarmama1961,

Welcome to the HP support community.

We’re sorry to hear that the cartridge didn’t meet expectations. While the estimated yield for the HP 62 color cartridge is indeed around 165 pages (based on standard ISO/IEC 24711 testing), actual yield can vary significantly depending on:

• Print settings
• Types of documents/images printed
• Frequency of printing

That said, printing only 12 pages is far below expected performance, and we take these situations seriously.

Please send us a private message with the following details so we can assist further and determine if you're eligible for a replacement:

1. Printer model (Confirmed: HP ENVY 5660)
2. Cartridge serial number (located on the cartridge label)
3. A photo of the cartridge showing the Expiration date
4. A photo of the proof of purchase/receipt
5. A description of any errors or messages on the printer screen (if any)
    

Please help us with the Printer serial number or the product number in a private message for further assistance.

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support