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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Bought wrong item on Amazon
Create an account on the HP Community to personalize your profile and ask a question
11-18-2024 09:17 AM
I purchased the wrong ink jet vartridge on amazon. I purchased a 63XL and need a 62XL. Amazon support directed me to HP for assistance. Both cartridges are good until Sept. 2025 and Nov. 2025. Can I exchange these 2 cartridges for 2 62 XL?
11-18-2024 09:34 AM
Welcome to the HP English Community --
This makes me smile -- Amazon -- or the seller on Amazon -- does not have to say No.
Amazon -- or merchant -- instead sends you to HP --
HP can say No or might accept the loss on your behalf.
Honestly, I don't know whether HP is willing to take the loss or not --
Certainly returned cartridges cannot be resold as new.
I will forward your request to our Moderator team.
Should there be a response, look for a message here before the agent uses other methods to contact you.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.