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I purchased the wrong ink jet vartridge on amazon. I purchased a 63XL and need a 62XL. Amazon support directed me to HP for assistance.  Both cartridges are good until Sept. 2025 and Nov. 2025. Can I exchange these 2 cartridges for 2 62 XL?

1 REPLY 1
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@nicolalritter 

 

Welcome to the HP English Community --

 

This makes me smile -- Amazon -- or the seller on Amazon -- does not have to say No.

 

Amazon -- or merchant -- instead sends you to HP --

HP can say No or might accept the loss on your behalf.

 

Honestly, I don't know whether HP is willing to take the loss or not --

Certainly returned cartridges cannot be resold as new.

 

I will forward your request to our Moderator team.

 

Should there be a response, look for a message here before the agent uses other methods to contact you.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

 

Dragon-Fur

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