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‎12-12-2020 01:42 PM

HP Recommended
Product: Envy 6055
Operating System: Microsoft Windows 7 (64-bit)

I have purchased an Envy 6055. I initialized the unit about ten minutes ago. It now prints properly, but only with the tri-color set-up cartridge installed. If I install the black ink set-up cartridge an ink cartridge error appears and the machine will not print.  There are no instructions or directions available so I am unable to diagnose the issue on my own. What am I doing wrong?

Category:
1 person had the same question
1 REPLY 1

‎12-17-2020 04:46 AM

HP Recommended

@jspiezio, Welcome to the HP Support Community!

 

To assist you better, what is the error with the black ink cartridge?

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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