Brand new 63XL color cartridge only prints yellow

[ALJB]

I have cleaned the cartridges, bought new cartridges, powered off and on the printer. It is still only printing in yellow (using color cartridge). Please help me. 

[VikramTheGreat]

Hi @ALJB,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet 5220 All-in-One Printer is only printing in yellow, even after:

• Cleaning the cartridges
• Replacing with new cartridges
• Power cycling the printer

…it likely points to a clogged printhead, driver issue, or cartridge recognition problem.

1. Run Printhead Cleaning (Multiple Times)

• On the printer control panel:
  • Go to Setup > Printer Maintenance > Clean Printhead.
  • Run the cleaning 2–3 times (it may take a few cycles to clear clogs).
• Print a Print Quality Diagnostic Page to check if other colors appear.

2. Check Ink Levels

• Even new cartridges can be faulty or not seated properly.
• On the printer screen or the HP Smart app, check estimated ink levels.
• Reseat the tri-color cartridge firmly.

3. Use HP Smart App

• Download: 🔧 HP Smart - Free download and install on Windows | Microsoft Store
• This tool can detect:
  • Cartridge recognition issues
  • Printhead problems
  • Driver conflicts

4. Reinstall Printer Drivers

• Go to: 🔗 HP OfficeJet 5220 All-in-One Printer Software and Driver Downloads | HP® Support
• Download and reinstall the full feature software for Windows 11.
• Restart your PC and printer.

5. Try Printing a Test Page from Another Device

• If possible, print from your mobile via the HP Smart app.
• If the issue persists across devices, it’s likely a hardware issue.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support