• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-02-2020 07:25 AM

HP Recommended
Product: Office Jet Pro 6978
Operating System: Microsoft Windows 7 (32-bit)

I just got a brand new HP office jet pro 6978 and everything is working and sounding fine, except nothing coming out but blank pages. I am thinking it's something to do with the electric signal to the ink cartridges. Maybe ribbon cable. The air vents are open.

Category:
1 REPLY 1

‎12-10-2020 03:00 AM

HP Recommended

@Railhead, Welcome to the HP Support Community!

 

I understand the printer is printing blank sheets. Let us try these steps:

 

Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.

Check the ink levels to make sure the printer is reading all 4 ink cartridges.

 

Perform steps 2, 9, and 10 from this document - Black or Color Ink Not Printing, Other Print Quality Issues

 

Try printing or make a copy from the scanner glass to check the result.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.