Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Brand new HP 6000 with new HP ink cartridges will not print magenta ink

HP Recommended
HP 6000 Printer
Microsoft Windows 10 (64-bit)

I have run the built-in cleaning functions. I have also cleaned the contacts on the cartridge as suggested by HP's support documents. There is still not the slightest hint of magenta ink coming out. The printer is brand new, this is the cartridge that came in the box. What do I do?

HP Support Agent
HP Support Agent
17,143 17,142 1,149 1,364
Message 2 of 2
Flag Post
HP Recommended

@JDJackson, Welcome to the HP Support Community!


I understand the printer is not printing Magenta. Lets us try these steps:


  • Make sure the plastic tape if any is removed from the new ink cartridge before placing it in the printer.
  • Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.


Check the ink levels using the HP Smart app, clean the ink cartridges, and print a quality page to check the result as shown in this document - Black or Color Ink Not Printing, Other Print Quality Issues


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation