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‎01-12-2022 06:19 PM

HP Recommended

Good Evening Bob. Fighting with HP Representative: HP Service Support AMS <hpservicesupport_ams@hp.com> tonight on the phone  . She is stating that there is no regionalization reset that she is aware of and will only provide me a $75:00 coupon for the new defective HP 9015E printer which is getting terrible reviews. This is totally ridiculous. There is nothing wrong with my printer to need a new one. My God; what a scam. I am totally sorry for my remarks, but I am extremely pissed off at this situation. Need to calm down. Hopefully your response will help. Thank You Bob.

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‎01-12-2022 08:10 PM

HP Recommended

Sorry about the issues you are having in getting the regionalization reset done.  Unfortunately, not all agents have access to the procedure, it is rather tightly controlled.  I would have hoped that if an agent did not have access they would at least know to ask their manager to have the case assigned elsewhere.  

 

I had been told your case was being escalated, it typically takes a few days to work its way through the system.  I would expect an agent to post in this thread and/or send you a private message.  Look for a number in red next to the envelope in the upper right, that would indicate you have a message pending.  Click on the envelope to get to the private message system.

 

I am confident this will be resolved with a regionalization reset.  Sorry it has been this difficult....


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-13-2022 06:11 AM

HP Recommended

Hi @DD8712,

 

I'd like to help!

 

I understand you were using Z20 ink cartridges and currently purchased Z10 and the printer is not accepting the new ink.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎01-13-2022 07:30 AM

HP Recommended

Good morning, Jay: There are no private messages that are available. When I click on the link you provided, I get this"

You do not have sufficient privileges for this resource or its parent to perform this action."

Click your browser's Back button to continue.

 So, at this point I am at your Mercy. Thank You Duane Davis
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‎01-13-2022 09:54 AM

HP Recommended

Good morning, Bob, Jay sent me a link to a reset/ regionalization page for me to get this message"

You do not have sufficient privileges for this resource or its parent to perform this action."

Click your browser's Back button to continue.

Problem continues. Received phone call from Case Manager(see below) this morning stating no such Regionalization program exist within HP. She upped her offer from $75.00 to $150.00 for new HP printer. Really???? to buy a new POS. Got a terrible feeling this is not going to end well. Don't know if you personally know Jay, but no private message appeared nor did the link he provided Worked. Thanks Again Duane Davis

Alondra 

Case Manager 

HP Inc. AMS Consumer Escalations Team 

Tel: 1-877-917-4380, Extension 380735 

 

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‎01-13-2022 10:13 AM

HP Recommended

Hi Duane - we *WILL* get this resolved.  The latest issue is because new users are set by default to not allow private messages due to repeated onslaughts of spammers registering and sending large amounts of spam.  I should have remembered this and asked to have private messages enabled for you earlier.  I have now requested this, it should be fixed soon.

 

@Jay_G24 also sent me a copy of the instructions, I will forward them to you as soon as your messages are enabled.

 

As for the information you got from the case manager, that is unfortunately incorrect.  I will flag this for review and education.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-13-2022 10:37 AM

HP Recommended

Thanks, Bob, for your honest, reply.  I have great faith in you. You are a God send.  Corporate is pushing & pushing new printer sales. Probably everyone receiving commissions off of new sales. The greed & lying is incredible. I am over here looking up new printers not made by HP. That Officejet Pro 8600 N911a is a work horse. Best **bleep** printer i ever purchased. HP has concentrated more on profits than reliability & dependability. "They sold their souls to the Devil" when they gave the Chinese their blueprints & manufacturing rights. Looking for maximum profits. They didn't think the Chinese would void all their copyright laws & bypass HP in selling their own printers that were exact duplicates??? So sad. Hewlett & Packard are rolling in their caskets seeing how their Company is being demolish by the Chinese. They gave the Chinese the ability to make their own ink cartridges. Talk about 3rd party cartridges. I wonder where the Chinese got that idea???? All the research & development money spent in designing these HP products are no longer HP's Products. They are the Chinese. God rest Mr. Hewlett & Mr. Packard's souls. They would never sell or deal with the devil. Thanks Again Bob. Duane Davis

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‎01-13-2022 11:39 AM

HP Recommended

Duane - your private messages are now enabled and I forwarded you the message from @Jay_G24.  Please follow the steps in the message and then send the results to Jay.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-13-2022 01:18 PM

HP Recommended

Bob, Hope you received the codes. Had a problem when i put the Z20 magenta cartridge back in because it gave me an error message of out of ink error which it was. Yellow Z20 was recognized with no issues. Just an update. Thanks Mr. Davis

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‎01-13-2022 02:06 PM - edited ‎01-13-2022 08:32 PM

HP Recommended

Yes, I got the message and will forward it to Jay_G24.  I do have a question - are the codes generated with the empty -Z20 magenta cartridge, or is this with the -Z10?  The codes will need to be generated with the -Z20 cartridges installed.  I sent you a private message on this, but was recently having issues sending messages until I logged out and back into the forum.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
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