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‎01-13-2022 05:54 PM

HP Recommended

sent 2 private messages with 1st one being Z20 codes with magenta having a negative code, yellow Z20 was accepted. second screen shot was with Z10 cartridges codes. On the Z10 both the magenta & yellow cartridges were given negative codes if you look at them closely. The original magenta & yellow cartridges were Z20. Old cyan & black are Z10's, new replacement are Z10's also. I don't know how you do this. It's confusing. Thanks Bob.

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‎01-16-2022 07:50 PM

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@Jay_G24  - both @DD8712  and I have sent you a PM with the codes generated by the driver for a regionalization reset back on 1/13/2021.  We would appreciate if you could send the reset codes and instructions.  Thanks in advance.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-17-2022 12:33 PM

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@Bob_Headrick,

 

I have not received a message from @DD8712, but I have shared the values in a private message.

 

Hope this helps!

 

Let me know!

 

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‎02-17-2022 11:31 AM - last edited on ‎02-20-2022 04:01 AM by Retired

HP Recommended

I would like to thank the community for their help in resolving the regional reset situation. Especially @Bob_Headrick !!!

 This man is amazing!!! He is spending his retirement helping fellow community members to resolve there issues. This gentleman spent a month attempting to obtain the regional reset codes for my HP Officejet Pro 8600. No one does this!! The support he helped me with is a "testament to his character". This man makes the world a lot better. If only everyone could be this good!! I would definitely recommend @Bob_Headrick when dealing with complex issues. Thank You again, Bob & Shilom. 

Mr. Davis

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