Brand new Smart tank 7600 not printing blue every time

[Hirst]

Why isn't my brand new HP Smart tank  printing blue

[Max3Aj]

Hi @Hirst,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your brand-new HP Smart Tank 7605 isn't printing blue consistently, here are some possible causes and solutions.

Ink Cartridge or Tank Issues

• Check Ink Levels: Ensure the blue (cyan) ink tank has sufficient ink.
• Ink Flow Issues: If the printer was recently set up, air bubbles might be blocking the ink flow. Try performing a printhead cleaning.
• Check for Protective Seals: Ensure any protective tape or seals were removed from the printhead during setup.

Printhead Problems

• Run a printhead cleaning cycle from the printer’s menu or HP Smart app.
• Perform a nozzle check by printing a test page—if cyan is missing, run additional cleanings.
• If the issue persists, manually clean the printhead using a lint-free cloth and distilled water.

Print Settings

• Ensure color printing is enabled in your print settings.
• Try printing from different applications to rule out software-related issues.

Firmware & Software Updates

• Update the printer’s firmware via HP Smart app or HP’s website.
• Update or reinstall the HP printer drivers on your computer.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support