Broken ink cartrige shipped to me.

[Smckinney1980]

How do you get an ink cartrige they shipped replaced? It is broken.

[zoey7886]

@Smckinney1980, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your broken ink cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you purchased the ink cartridge from a retail store, you'll need to get it replaced directly from the store as per their return or exchange policy. If it was purchased from HP, I can assist you with the replacement process.

Let me know and I will guide you further!  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Smckinney1980]

It was sent through HP instant ink. 

[zoey7886]

@Smckinney1980, Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address  

Take care and have a great day ahead! 

Best Regards,