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Brought the wrong ink cartridge

HP Recommended
Deskjet series 2131 all in one printer
Microsoft Windows 10 (64-bit)

Hello, 

Actually it's not a technical issue. But my issue is actually I purchased a wrong ink cartridge.  I was to purchase 803 black cartridge but it was not available so I thought  802 is compatible with my Deskjet 2131 series as it was written there but it was not. I bought it from Flipkart and they say there is no return policy. It cost me. Please help me regarding this issue. Is there any way.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Oishik,

 

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding returns or replacement options.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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