Bypassing blocked ink replacement

[LisaB06]

I installed a replacement ink cartridge for an HP OfficeJet Pro 6978 and got the message that the cartridge was blocked because it was missing  the HP chip.  I was using a generic office brand called LOGO, but it was the correct size for a 902XL replacement black.  Is there anyway to bypass the block?

[A_Gayathri]

Hi @LisaB06,

Welcome to HP Support Community!

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Let me know if this helps.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.