• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-05-2021 09:17 PM

HP Recommended
Product: HP C4795
Operating System: Microsoft Windows 10 (64-bit)

I would like to use my HP C4795 in single cartridge (BLK) mode. I put the HP BLK cartridge in and the printer display the message saying COLOR cartridge is missing, and none of the buttons can be pressed/selected. How do I get rid of this message on the printer display so that I can actually make selections on the printer?

Thanks

Category:
4 REPLIES 4

‎04-09-2021 03:02 AM

HP Recommended

@KTan, Welcome to the HP Support Community!

 

This printer uses 1 black and 1 tri-color ink cartridge. It supports printing in single-cartridge mode. For more info, refer to - Printing with One Ink Cartridge

Have you tried this before? Was it working fine?

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Reinsert the ink cartridge and check if it helps.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎04-09-2021 05:40 PM - edited ‎04-09-2021 05:47 PM

HP Recommended

x

Was this reply helpful? Yes No

‎04-09-2021 05:46 PM

HP Recommended

Print from computer is fine.

 

I tried resetting the printer as you suggested, and tried re-inserting the ink  cartridge as well, neither of these fixed the issue...

 

I am trying to be able to scan and copy by pressing buttons on the printer. However, nothing can be pressed on the printer side since a message is displayed saying "Cartridge missing or not detected".

 

 

Thanks

Was this reply helpful? Yes No

‎04-12-2021 02:41 AM

HP Recommended

@KTan

 

This could be a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.