CARTRIDGE IS NOT READ

[A7MED3]

cartridge is not read

[Kuroi_Kenshi]

Hi @A7MED3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure the cartridges are properly installed in their respective slots.
• Open the front door and make sure the printhead carriage latch is securely closed.

Inspect Cartridges:

• Remove the cartridges carefully and inspect them for any packaging materials like tapes or seals that may not have been removed.
• Reinstall the cartridges by aligning them properly and pushing them into place until they snap securely.

Use Genuine HP Cartridges:

• Ensure you're using genuine HP cartridges as counterfeit or refilled cartridges may lead to recognition issues.

Reset the Printer:

• Turn off the printer and disconnect the power cord from the printer and the power source.
• Wait for about 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Perform Printer Alignment:

• If prompted, perform any necessary alignments or calibration to ensure the printheads are properly set.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,