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‎07-21-2023 02:58 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

After the ink cartridges included with my new HP Office Pro 6978 ran out and, replaced them with new HP 902XL (906XL black) cartridges from amazon (the type specified by HP). Several NEW blue/cyan cartridges simply never printed; the other colors did just fine on a print test page.  I have followed all the 'fix it' steps on the HP web 'virtual adviser' site, but there is no fix.

     Ironically, this very same problem plagued me with my previous HP Office Pro 6968 printer, which used the same type of ink cartridges. I became so frustrated in trying to find a self-fix (HP's 'virtual helper' is a joke) or a local printer repair shop that would work on that analogous 6968 HP printer (repair shops only like to work on laser printers) that I junked the 6968 and bought the present model 6978. The fact that this problem with the blue print cartridge has been duplicated in the two nearly identical models - one of which was new - suggests to me that the problem may be with blue/cyan cartridges.  If I can't find a way to fix this problem, I certainly will have to buy YET ANOTHER all-purpose printer - which won't by an HP.

I had an HP Office Pro 

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