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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP OfficeJet Pro 9025e All-in-One Printer

I replaced my previous HP OfficeJet Pro 6978 printer with a new HP OfficeJet Pro 9025e printer today.  The new printer uses different ink than the old printer.  I have been and signed up again to enroll in Instant Ink and have 9 unopened ink cartridges left which I can not use in my new printer. Can I return them to HP for credit to my account?

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