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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Can No Longer Print in Black Only
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10-02-2020 06:52 PM
Can no longer print in black only on OfficeJet Pro 6970. Have made sure printer is up to date & have tried powering it off & back on, but still no luck.
Solved! Go to Solution.
Accepted Solutions
10-05-2020 10:55 AM
Welcome to the HP Support Community.
Are you able to copy in black?
Try the steps from here: https://support.hp.com/in-en/document/c05076934
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
10-05-2020 10:55 AM
Welcome to the HP Support Community.
Are you able to copy in black?
Try the steps from here: https://support.hp.com/in-en/document/c05076934
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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