Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Can no longer print in black only on OfficeJet Pro 6970. Have made sure printer is up to date & have tried powering it off & back on, but still no luck.
Welcome to the HP Support Community.
Are you able to copy in black?
Try the steps from here: https://support.hp.com/in-en/document/c05076934
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
Didn't find what you were looking for?
Ask the community