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‎01-20-2021 06:46 PM

HP Recommended
Product: OfficeJet Pro 8035
Operating System: Microsoft Windows 10 (64-bit)

I have received several 910XL Instant Ink cartridges that have expiry dates of 22/05 and 22/06. I scanned their QR codes and found that one of the cyan cartridges has a code that begins with 5X5, which looks like a starter cartridge. All the other cyan cartridges begin with 5WG. Does this mean anything? Does it identify one of the defective cartridges? Should I be using it?

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2021 06:51 AM

HP Recommended

@PenguinColony, Welcome to HP Support Community!

 

No, the QR code cannot detect defective ink cartridges.

 

You can use both the ink cartridges and in case if any of them is defective we can help you get them replaced.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎01-22-2021 06:51 AM

HP Recommended

@PenguinColony, Welcome to HP Support Community!

 

No, the QR code cannot detect defective ink cartridges.

 

You can use both the ink cartridges and in case if any of them is defective we can help you get them replaced.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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