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‎12-23-2020 08:32 AM

HP Recommended
Product: HP Deskjet Ink Advantage 5075 All-In-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I can't find the 664 black and color ink anywhere in Canada. Even searching on the HP website shows no results. I can't find it on Amazon either. Someone, please help me!

4 REPLIES 4

‎12-23-2020 12:49 PM

HP Recommended

This is correct indeed.

HP 664 cartridges are available in Latin America only.

 

HP Deskjet Ink Advantage printers are available in select countries only and don't have any compatible ink in North America or Canada as listed below:

https://support.hp.com/ie-en/document/c01766411

 

I suggest checking for any option to order online from any online site from Latin America if ships to the US or use any global delivery service

 

Shlomi

 



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‎12-23-2020 01:02 PM

HP Recommended

I appreciate your comment, but I believe there's probably a better solution. I bought this printer in Chile. Chile has frequent Covid lockdowns where businesses cannot ship and the ports are closed. Ordering cartridges from Chile while I live in Canada is not reasonable and doesn't make financial sense either. 

 

I move a lot, so if I cannot find a solution to this, I simply can't buy HP printers again. I've spent hours looking for ink cartridges today.

 

One commenter seemed to get a solution to a similar problem by having the regional reset:

Solved: I cannot find hp ink cartridge 664 in Italy - HP Support Community - 7764042

 

Can someone from HP please help me here?? @Jay_G24 can you assist please? (https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/3211966) 

 

Again, I appreciate your comment, @ShlomiL . Do you know how I can have an HP Support Agent do a regional reset for me? I'm not sure how to get their attention here.

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‎12-23-2020 01:31 PM

HP Recommended

Well, there are no compatible ink cartridges for Ink advantage printers in North America or Canada, there are in select European countries and select markets as you may see in below screenshot as a  reference, the post you refer to deals with a European customer and this is not the same situation as yours:

ShlomiL_0-1608754990942.png

https://support.hp.com/ie-en/document/c01766411

 

I did flag the post so a support agent may jump in and provide any further information if possible.

 

Cheers,

Shlomi



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‎01-13-2021 11:01 AM

HP Recommended

@orangesalmon

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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