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‎02-23-2021 08:03 AM - edited ‎02-23-2021 08:10 AM

HP Recommended
Product: Officejet 8012
Operating System: Microsoft Windows 10 (64-bit)

I had to factory reset my printer, which was enrolled instant ink, but now I am unable to reconnect it. If try to enter the serial number via HP connect (and the switch plan to a different printer option) I just get an error. I don't really know how to go about this issue and would really like to keep my plan as I have still 6 months of free ink left.

 

Any help is appreciated!

 

Note: The HP connect page for an instank ink account now displays my printer as being always online even if it is turned off. Additonally it is unable to update the cartrige status since I reset the printer

Category:
1 person had the same question
1 REPLY 1

‎02-26-2021 03:39 AM

HP Recommended

Hi @a_hayler,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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