Can't remove cartridge protection on8028e following directions.

[Smokey37]

hp 8028e

[Kuroi_Kenshi]

Hi @Smokey37,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Download HP Smart:

• Ensure you have the HP Smart app installed on your device. It is available for Windows, macOS, iOS, and Android.
• You can download it from the HP Smart app page.

Open HP Smart:

• Open the HP Smart app and ensure your printer is connected.

Go to Printer Settings:

• In the HP Smart app, navigate to your printer by selecting it from the home screen.
• Click on Printer Settings or Advanced Settings.

Disable Cartridge Protection:

• Find the Cartridge Protection option under the Settings tab.
• Turn off Cartridge Protection.

Using Printer Embedded Web Server (EWS)

Access Embedded Web Server (EWS):

• Ensure your printer is connected to your network.
• Find your printer’s IP address by printing a network configuration page. This can usually be done from the printer's control panel under the Network or Wireless Settings.
• Type the printer’s IP address into a web browser to access the EWS.

Navigate to Settings:

• In the EWS, go to the Settings or Tools tab.

Disable Cartridge Protection:

• Locate the HP Cartridge Protection settings.
• Select Disable or Off.

Using HP Printer Software

Open HP Printer Software:

• Open the HP Printer Assistant software on your computer. This software is typically installed when you install your printer driver.
• If you don’t have it installed, you can download it from the HP support page selecting your printer model.

Go to Printer Maintenance:

• In the HP Printer Assistant, navigate to Printer Maintenance.

Disable Cartridge Protection:

• Locate and disable the Cartridge Protection setting.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Smokey37]

I believe I followed all of the techniques suggested. no success. My research found that my 8028e OfficeJet may have "DRM security built in that permanently prevents non-HP cartridges to be used. None of the tips provided an option for turning Cartridge Protection Off. Not holding out for a solution at this point. I think I may have a Boat anchor at this point.

Thank all of you that have posted information to solve this problem. Keep up all the good work.

Smokey37