Can't return a defective ink cartridge

[jhughes0709]

Hello

The color ink set-up cartridge that came with my printer was not functional. I called customer service and they sent me a replacement, however they also sent me packaging to return the defective cartridge. The problem is that the customer service rep that I spoke to did not mention that I would be required to return the old cartridge, so i had already gotten rid of it. Will i be penalized or charged for the replacement if I do not return the old one?

Thanks 

[A_Gayathri]

Hi @jhughes0709, 

Welcome to the HP Support Community

I understand you are facing an issue with your Can't return a defective ink cartridge. Not to worry I will help you to get a resolution to resolve the issue.

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Gaya1238

HP Support