Canceled enrollment of ink cartridge then I can't print, reenrolled still can't print

[Jstockton1]

I bought and installed HP printer  HP OfficeJet Pro 8025e All-in-One Printer I had to set up to enrolled the ink cartridges in order to use. Then when I have too many new inks, I canceled so I didn't have to pay.  The system turned off my printing and says unless I enrolled to ink cartridge printing, I wont' be able to print.  I re-enrolled and it told me I am enrolled, but when I print, it says I can't print until I re-enrolled.  I kept getting the same error over an dover again. Can't talk to live person, and the virtue help doesn't help.  I have tried this for about 3-4 days now, several hours a day and I have important paperwork that needed to be printed and mail but I AM STUCKED!!! Where is live person help???

[Raj_05]

Hi @Jstockton1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.  

To locate your account, please provide
Your registered email address
Your Instant Ink account ID
Serial number of your printer enrolled in instant ink
Confirm your address,

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say

Take care and have a great day ahead!

Alden4
HP Support