Cancelled ink subscription but printer won’t accept current inks or spares

[Dennis0121]

Since cancelled ink subscription with HP (not cost effective) the printer (HP Envy 5546) now won’t accept the original ink still in printer or the spares I still have, HP want me to purchase new ink even though I’ve purchased the inks! I feel I’m being held to ransom to rein listed can anyone help please?

[Nal_NR]

Hi @Dennis0121,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you have canceled your ink program and trying to use Instant ink cartridges then they may not work once canceled. 

And here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

You may also refer to this document for further assistance. 

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