Cancelled ink subscription

[Marcia465]

I cancelled my ink subscription and had to hire a professional to set up my printer so that I could use it with regular HP ink I bought from a store. That is unacceptable- especially when I chose to do this to save money! Additionally, there is still ink in the subscription cartridges and that is wasteful. I do not have envelopes to return them either. I think I should be given a month or two of free monthly charges back to my credit card. This leaves a terrible taste in my mouth for future HP products!!!

[A_Gayathri]

Hi @Marcia465,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.