Cannot get my Envy to print

[PJH512]

HP Envy 6055

[zoey7886]

@PJH512 Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Envy 6055e All-in-One Printer!  
We're thrilled to have the opportunity to assist you and provide a solution.

If your HP Envy 6055e All-in-One Printer is not printing, follow these troubleshooting steps:

Basic Checks:

Ensure Power & Connection:

• Make sure the printer is powered on and connected to your Wi-Fi or computer via USB.
• If using Wi-Fi, check if the printer is connected to the same network as your computer.

Check for Errors:

• Look for any error messages or blinking lights on the printer.
• If there's a paper jam or low ink, resolve that first.

Set as Default Printer:

• On Windows:
  • Go to Control Panel > Devices and Printers and right-click your printer.
  • Select Set as default printer.
• On Mac:
  • Go to System Preferences > Printers & Scanners, select your printer, and set it as default.

Troubleshooting Steps:

Restart Devices:

• Restart your printer, computer, and router.

Run HP Print and Scan Doctor (Windows Only):

• Download from HP’s official website and follow the steps to diagnose and fix issues.

[zoey7886]

Reinstall Printer Drivers:

• Uninstall the printer from your computer.
• Download and install the latest drivers from HP’s official website.

Check Print Queue:

• In Control Panel > Devices and Printers, find your printer.
• Right-click and select See what’s printing.
• If there are stuck print jobs, click Cancel all documents.

Try a Test Print:

• Print a test page directly from the printer’s control panel to see if it's a software or hardware issue.

Use HP Smart App:

• Download HP Smart App on your computer or phone.
• The app can diagnose connectivity issues and help reset the printer.

If the problem persists, let me know if you're getting any specific error codes or messages.

Take care, and have an amazing day! 
 

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Regards,