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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2021 01:35 PM

HP Recommended
Product: Example: Officejet 8610
Operating System: Microsoft Windows 10 (64-bit)

Recently, my OJ 8610 suddenly developed the "one or more cartridges appear to be damaged" issue, and of course there is nothing wrong with the cartridges.  Just to make sure, i even tried new cartridges.  Each time I get thge error, after replacing the cartridges, it identifies a different cartridge.  Frustrating, and now i can't do anything with the printer due to the status it is in.  I read that upgrading the firnware would resolve the cartridge prioblem, so I downloaded the firmward, but it wont install (printer is found, but greyed out) because the printer cartridge error....status unknown, it says.

 

Is there a way to force a firmware upgrade?  Or is there any other way known to get around this error....besides buying a new printer?  Thanks.

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