Carriage error - carriage can be moved manually - no obstruction

[Carshare]

Hi, I get the carriage error saying that it is jammed. I have checked and there is nothing obstructing the carriage, I can even move it manually without any issues. I have tried restarting the printer several times and the error remains the same. 

Hope someone can help.

[Raj_05]

Hi @Carshare,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating carriage error on your HP OfficeJet 6950. Since you've already confirmed there's no obstruction and the carriage moves freely, here are some additional troubleshooting steps you can try.

Check the Ink Cartridges:

• Remove the ink cartridges and inspect them for any damage or misalignment. Reinsert them firmly to ensure they are seated properly.
• Check for any protective tape that may have been left on the cartridges after installation.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Inspect the Carriage Path:

• While the printer is off, check the carriage path for any small debris or foreign objects that may not be visible at first glance. Sometimes, even tiny bits can cause issues.

Run Printer Diagnostics:

• Some HP printers have built-in diagnostics. If your printer has this feature, try running it to see if it identifies any issues.

Update Firmware:

• Ensure your printer’s firmware is up to date. You can check for updates through the HP Smart app or by visiting the HP website.

Factory Reset:

• If none of the above steps work, consider performing a factory reset. Be sure to check your printer manual for instructions, as this will reset all settings to their defaults.

Check for Mechanical Issues:

• If you're comfortable, you can also inspect the internal mechanisms (carefully) for any signs of wear or mechanical failure that could be causing the error.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support