• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-26-2024 10:51 AM

HP Recommended
Product: HP DeskJet 3639 All-in-One Printer

I have subscribed to instant ink a year ago and only today started using the delivered HP cartridges from Instant Ink program. Color cartridge is working fine, but for black I get error 'Not Intended for Use in Current Device'. So, both cartridges are from Instant Ink program, freshly opened.

 

 

Category:
2 REPLIES 2

‎12-26-2024 11:53 PM - edited ‎12-26-2024 11:54 PM

HP Recommended

Are you still subscribed to instant ink? If not, then these cartridges will not work and you will need to purchase standard retail cartridges. If you are still subscribed, see this article on common questions and solutions https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-PLANS-INK-AND-TONER/ta-p/7924839

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-27-2024 05:33 AM

HP Recommended

Thank you for your replay but it is not helpful.

As mentioned, I am subscribed to Instant Ink and received 2 cartridges  (Black and Color) from HP, as a part of Instant Ink subscription. Color works, black is not working with status mentioned in the title.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.