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Cartridge 64/303

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Microsoft Windows 10 (32-bit)

I had print jobs totally printing page black. Support is sending new cartridge to fix. Was supposed be here on 12th and now on 17th. Terrible my service! I went to office depot and bought the plain number 64 without the 303 included. I keep getting a reinstall the cartridge correctly error. I can put in old one and no error but empty be from cad print on jobs. Any  ideas?

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Hi@VernDavis, Welcome to the HP Support Community!


Make sure you have tried the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


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