Cartridge Carriage Stalled

[Farzan3]

Hello,

I had a paper jam during a print job, I cleared the jam, but now my Cartridge Carriage is Stalled... I cannot see any issues with the paper jamming the carriage, it move smoothly but it keeps telling me the cartridge carriage is stalled. Any body knows how clear the warning. I have unplugged it from power several times with no success

[Garp_senchau]

@Farzan3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support—Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer this guide and video for further troubleshooting: 

Fix a carriage jam or E3 error | HP printers | HP Support

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,