Cartridge Error:We can't determine your next shipment, because we aren't able to read your ink level

[Dpower20]

Hello there,

I recently signed up for the HP Instant Ink program. However, when I go to my Instant Ink account to check shipment status, it give me the following error for my depleted yellow cartridge: "We can't determine your next shipment, because we aren't able to read your ink levels."

The cartridge is a genuine HP ink cartridge. Some help would be appreciated. 

[Kumar0307 · Accepted solution]

@Dpower20, Welcome to the HP Support Community!

I understand you are not able to check the Instant Ink shipment status.

Make sure the printer is connected to the internet. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dpower20]

For anyone who has this issue in the future: your welcome package will contain all the cartridges necessary for your printer, even if your instant ink account shows an error regarding the shipment of one of the cartridges.