cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
121
Flag Post

Solved!

Cartridge Error

HP Recommended
HP Envy Photo 6255
Microsoft Windows 10 (64-bit)

Right now I have a "Cartridge Problem", as reported by my printer and the HP Smart app.  I've tried removing the cartridge and reinserting.  I've tried unplugging for 60 seconds and restarting.  I've tried updating the firmware.  I've also tried carefully swabbing the contacts, per the instructions on the support link.  All to no avail.  At most, I have been able to print one page before immediately getting the error again, and this time seemingly for good.

 

The printer says I may need to replace the cartridge, but the HP Smart app says I can't get another cartridge until the issue with the existing one is resolve, which makes no sense to me.

 

I've had issues with this printer for quite a while now, but usually powering off and then on again every few days (seems to have issues waking up from sleep) solve it.  But this problem isn't going away and I need to print my ballot for mail-in vote this year.

 

I almost never print with this thing, and the ONE TIME I ACTUALLY NEED IT, it fails on me.  Is there anyone from support who can help?

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
15,250 15,228 1,189 1,177
Message 2 of 3
Flag Post
HP Recommended

@thestrugglebus, Welcome to HP Support Community!

 

This could be an issue with the printer ink system or the ink cartridges. If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the reply.

 

Yep, the link you indicated is one of the sets of instructions I followed.  I do hope it's not hardware failure, and that it's indeed just an issue with the one cartridge.

 

I did get an email from InstantInk indicating a cartridge was on the way, but it's for the color cartridge, not the black (the one that is actually indicating the error).

 

I guess contacting support directly is the only option, I'll see what they can do for me.  I wasn't able to get thru with Chat, so I'll have to try phone-support when I can get the time.

 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation