• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-13-2024 11:10 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, my HP printer is giving error  "At least one of the cartridges has a problem".

 

Category:
1 REPLY 1

‎08-15-2024 08:11 AM

HP Recommended

Hi @BBPrice,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

This error generally indicates an issue with one or more of your printer cartridges. Here’s how you can troubleshoot it.

 

  • Check Cartridge Installation: Make sure the cartridges are properly installed. Open the cartridge access door and ensure each cartridge is securely in place.
  • Inspect Cartridges: Remove each cartridge and check for any protective tape or packaging that may not have been removed. Also, look for any visible damage or leaks.
  • Clean Contacts: Gently clean the electrical contacts on both the cartridge and the printer using a soft, lint-free cloth. Be careful not to touch the nozzles or get them wet.
  • Reset the Printer: Turn off the printer, unplug it from the power source, wait about 60 seconds, then plug it back in and turn it on.
  • Update Printer Firmware: Check for any firmware updates for your printer on the HP support website.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.