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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
LaserJetPro MFP MA28fdw

Hi Community, 

 

i was changing the ink cartridge and a message popped up on the LaserJet Pro MFP MA28fdw stating: 

 

“Unable to read cartridge data from the indicated cartridges. Reinstall the cartridge. If the problem persists, record the message and contact support.”



1 REPLY 1
HP Recommended

@Janelle17

 

Welcome to the HP support community.

 

Provide the complete printer model number or the product number for more assistance.

Here is the HP link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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