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Message 1 of 2
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Cartridge Problem - HP Envy 5020

HP Recommended
HP Envy 5020
Chrome OS

I'm getting a "cartridge problem" error for my colour cartridge. I've tried all the troubleshooting steps as shown on the support website for this error with no resolution (cleaned contacts on cartridge & printer, pulled pwer cord to reset printer, reseated cartrided). I would like to request a new colour cartridge as I don't have one. I can't get through to live chat or phone support.


In addition the Instant Ink home page won't now connect to my printer; is that issue linked to the above?


Any help would be appreciated.


Update 11/1/2020 : I managed to contact HP by phone and they were vert helpful. The printer still works if you take the offending cartridge out and this also solves the connection problem too.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Johno001,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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