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‎09-18-2020 06:31 AM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: HP Envy Photo Printer 7134

Trying to print and the printer is saying that it has a cartridge problem with the black cartridge. I have followed all the instructions to update firmware and clean the contacts etc, but it is still showing the same message. I have tried to contact HP, but as it is out of warranty, I seem to be going round in circles. I have a spare tri- colour cartridge as that is due for changing, however I do not have a spare black one to try. Any advice?! Thanks 

3 REPLIES 3

‎09-20-2020 08:14 AM

HP Recommended

@MLB571, Welcome to the HP Support Community!

 

Is this a new black ink cartridge?

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement/service options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

I have also sent you a private message with the contact information of Hp Support team in the UK region. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-20-2020 10:08 AM

HP Recommended

The cartridge has been in for a while probably abput 50% full. It was working in the morning, but then stopped. 

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‎09-20-2020 11:39 AM - edited ‎09-20-2020 11:46 AM

HP Recommended

@MLB571

 

Thank you for the response. If you have tried the steps and the issue persists, please contact the HP Support team as mentioned for service options.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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