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‎11-30-2020 04:28 PM

HP Recommended

My printer is a HP Envy 5020. I have persistent Cartridge Problem messages, I've worked through the troubleshooting document and the virtual assistant and it has failed to resolve the problem. In addition, I get an Align error message when I dismiss the Printer Cartridge e

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2020 04:30 AM

HP Recommended

@MARY161, Welcome to the HP Support Community!

 

  • Which ink cartridge is indicated in the error?
  • This printer supports printing in single-cartridge mode.
  • Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

If you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge, and the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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1 REPLY 1

‎12-08-2020 04:30 AM

HP Recommended

@MARY161, Welcome to the HP Support Community!

 

  • Which ink cartridge is indicated in the error?
  • This printer supports printing in single-cartridge mode.
  • Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

If you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge, and the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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