Cartridge Problem

[StoogeMo]

I have the same problem as previously reported with the printer display stating “Remove and reinstall the indicated cartridge..” I have not recently replaced the cartridge but did get a notification that there was a recent firmware update.   Removed and replaced the cartridge and the message still appears and can’t print anything. I  have tried all previous solutions including cleaning, hard reset (multiple times ) and soft reset (multiple times) .   Replaced color cartridge with an old /empty cartridge and the printer will print an alignment page.   What should I try next?   I am enrolled in instant ink 

[TEJ1602 · Accepted solution]

@StoogeMo, Welcome to HP Support Community!

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[JAR21]

Cartridge problem. Did what it said. Took out multiple times and put back in. Turned off and back on. Unplugged. Still same error message.