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‎03-02-2024 12:35 PM

HP Recommended
Operating System: Microsoft Windows 11

Dear HP Customer Service,

I am writing to express my extreme dissatisfaction with the HP Instant Ink service and the functionality of my HP printer. Recently, I encountered a frustrating issue where my printer cartridge could not be used until the printer was enrolled in HP Instant Ink.

This inconvenience not only disrupted my workflow but also reflects poorly on the professional standards that customers expect from HP products and services. It is unacceptable that a printer would restrict basic functionality until enrollment in a service that may not be desired or needed by all users.

I urge HP to reconsider such tactics that prioritize service enrollment over user convenience and autonomy. Customers should not be forced into subscriptions or services they do not require, especially when it interferes with the fundamental operation of the product they have purchased.

I hope that HP takes this feedback seriously and implements changes to ensure that its printers and services are more user-friendly and respectful of customer preferences.

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